Overview

Lumi is free to download and use, with an optional Lumi Premium subscription. This policy explains how billing works and how to request a refund.

Free plan

The free plan involves no payment, so there is nothing to refund. You can use it for as long as you like without a subscription.

Premium subscriptions

Lumi Premium is offered as an auto-renewing subscription (monthly or yearly). Your subscription renews automatically at the end of each period unless you cancel at least 24 hours before it renews. Cancelling stops future charges; it does not retroactively refund the current period.

Purchases through the Apple App Store

Premium purchased on iOS is billed by Apple through your Apple account. Apple processes all payments and refunds — Lumi never receives your card details and cannot issue App Store refunds directly.

To request a refund for an App Store purchase:

Go to reportaproblem.apple.com and sign in with your Apple ID, or
On your iPhone: Settings → your name → Media & Purchases → Purchase History → the item → Report a Problem.

Refunds for App Store purchases are granted at Apple's discretion, in line with Apple's Media Services Terms and the consumer laws of your country.

Managing or cancelling your subscription

You can cancel auto-renewal any time on your iPhone: Settings → your name → Subscriptions → Lumi → Cancel Subscription. You keep Premium access until the end of the paid period.

Purchases through our website

If Lumi Premium is ever purchased directly on our website, the payment is processed by our third-party payment provider acting as the merchant of record, and refunds are handled according to that provider's terms. If you bought Premium on the web and would like a refund, contact us and we will help — where a purchase is faulty or not as described, you are entitled to a remedy under applicable consumer law.

Exceptional circumstances

If you were charged in error, billed twice, or experienced a technical issue that prevented you from using Premium, email us and we will review your case and help resolve it.

Contact

Questions about billing or refunds? Contact us at ange.germanov@gmail.com and include the email or Apple ID used for the purchase.

Refund Policy